315 North 14th Avenue
Othello, WA 99344
(509) 488-2636

 
Patient Satisfaction 2012

Survey of Patients' Hospital Experiences from January 2012 through December 2012

The HCAHPS (Hospital Consumer Assessment of Heathcare Providers and Systems) survey was used to collect the information below. This survey asks patients about their experiences with care during a recent overnight stay in the hospital.

 

 

Patient Satisfaction              OCH  STATE  NATIONAL 
   1st 2012  2nd 2012  3rd 2012  4th 2012  TARGET  TARGET  TARGET 
SERVICE EXCELLENCE                      
Press Ganey Inpatients 9/10  84.00%  79.00%  78.00%  78.20%  100.00%  NA  NA 
Press Ganey Recommend Hospital  80.00%  71.00%  74.00%  74.80%  100.00%  NA  NA